Standard Training Formats:

Training Sessions On Or Off Site Attended By Organizational Personnel

Improve Processes

Today’s customers are more informed. They demand efficient assistance in meeting their purchase and service needs. They expect nothing less than the highest quality. They want to experience the same feeling of comfort and service as they would in a First-Class hotel.

 To achieve that kind of high-level customer satisfaction,
organizations need smooth and effective processes for getting work done.

Arnie Dahlke Introduces Strike Teams

In this Workshop, you will learn how to set up Strike Teams, which are small, temporary teams, specifically formed to look at a specific process in or between departments.

Members of a Strike Team systematically apply a set of “tools” to solve a problem and/or improve a work process.

A Strike Team is not a standing committee meeting over a long period of time.

Rather, it is a team of people who get together temporarily to attack a very specific problem.

They meet an hour at a time for as many times as it takes to solve the problem—some solve it in just two or three meetings.

A Strike Team is made up of people actually involved on a daily basis in the specific process being examined. In other words, it is made up of the people who are responsible for making the process work.

This results in people owning the solutions and processes they themselves devise, which makes them much more likely to be responsible for implementing them. Personally having a stake in solving a problem, they feel they have made a contribution to the organization and they see themselves as a part of the larger organizational team. The experience not only creates an improvement mindset in people throughout the organization, it leads to more effective communication and conflict resolution.
The more employees get involved in Strike Teams throughout an organization over time, the more others will learn about the experience and become interested in participating. This cultivates a truly cooperative culture with people continuously focused on solving problems and improving the way things are done—a productive culture that grows a happy and loyal customer-base.

The Benefits Of Improving Processes With Strike Teams
More efficiency in all departments
Reduction in the cost of wasted time and materials
Improvement-minded, self-motivated employees
Improved employee competency
Higher employee work pride and morale 
A higher profit per labor hour
In the end: Happier and More Satisfied Customers! 

Manager Seminars

Hire and Retain Quality People

Improve Processes

Develop Effective Teamwork

Create A Customer-Driven Mindset

The Art Of Sales Relationships

© 2009