Arnie presents a half-day Customer Relations Workshop, repeated with enough sessions to include every employee in the organization from the CEO to people on the front line with customers. The overall goal of the workshop is to have every participant walk away from it with:
A deep, ingrained appreciation for, and understanding of, the importance of satisfying customers and exceeding their expectations as core values of the organization.
A mindset that exceeding customer expectations is the path to new customers and more business.
Valuable information and practice at new customer relations and process skills.
Some practical knowledge of how to tweak processes in their own workplace to logically solve customer relations problems and/or prevent the same ones from occurring over and over again.
The satisfaction of offering ideas and suggestions during group discussions and knowing that top management will hear those ideas and suggestions.
Employees will be more aware of
the important role that each and every person plays in the
organization. And, since part of the Workshop is devoted to actively soliciting their ideas for improving customer satisfaction, they will finish the session with a feeling of satisfaction of having helped
solve one or more current customer relations issues.